TRAI DLT HELP DESK

About Our DLT Assistance Service

What exactly does TechToNetworks' DLT assistance service include?

Our DLT assistance service is a complete hand-holding solution where we help you:

1. Register your entity/business on the DLT portal to get your PE ID

2. Register your sender ID/header for SMS sending

3. Create and register SMS templates for your content

4. Upload consent data if required for promotional messaging

5. Integrate all DLT credentials into your TechToNetworks SMS panel

We act as your compliance partner, guiding you through each step while you focus on your business.

Do you register the DLT on my behalf or just guide me?

We provide assisted support - this means we guide you step-by-step through the entire process. Since DLT portals require the business owner's credentials and documents, the actual submission must be done from your end. However, we:

• Prepare all documents and applications for you

• Tell you exactly what to fill and where to click

• Review everything before submission

• Handle any rejections or modifications

• Ensure 100% accuracy throughout

Think of us as your expert sitting beside you, making the process effortless.

Why can't TechToNetworks directly register my DLT for me?

DLT portals require authentication using your business credentials (email, mobile, documents). For security and compliance reasons, TRAI mandates that registrations be done by the business owner or authorized signatory. We cannot access your DLT portal directly, but we make the process so simple that you'll complete it easily with our guidance.

Do I need to be technically skilled to use your DLT assistance?

Not at all! Our service is designed for business owners with zero technical knowledge. We provide:

• Clear, simple instructions in plain language

• Screenshot-by-screenshot guidance

• Video tutorials for each step

• Live support on call/WhatsApp while you're registering

• Document templates and ready-to-use formats

If you can send an email, you can complete DLT registration with our help.

Service Coverage

Which DLT platforms do you support?

We provide assistance for all major DLT platforms:

• Vilpower (Vodafone Idea)

• Airtel DLT Connect

• Jio True Connect

• BSNL UCC Portal

• MTNL DLT

We'll recommend the best platform based on your business needs and can assist with multi-platform registration too.

What documents do I need to provide to TechToNetworks?

You'll need to provide:

For Companies:

• Certificate of Incorporation

• GST Registration Certificate

• Company PAN Card

• Address Proof

• Authorized signatory ID proof

For Proprietorships:

• Proprietor PAN Card

• GST Certificate or Shop Act License

• Address Proof

• Bank statement

You can send us scanned copies via email or WhatsApp, and we'll verify if they're acceptable for DLT registration.

Can you help if I don't have all the required documents?

Yes! We'll assess your situation and suggest alternatives. For example:

• If you don't have GST, we can use Shop Act License or other registration proofs

• If address proof is an issue, we'll guide you on acceptable alternatives

• If you're a new business, we'll help with the best approach

Document verification is part of our free consultation.

PE ID Registration Support

How do you help with PE ID registration?

We assist you by:

1. Document Review - Checking if your documents meet DLT requirements

2. Application Preparation - Filling out all forms with correct information

3. Submission Guidance - Step-by-step instructions to submit on the portal

4. Follow-up - Checking status and handling any queries from the DLT platform

5. PE ID Activation - Confirming your registration is complete and active

Typical completion time: 2-3 business days after document submission.

What if my PE ID application gets rejected?

Rejection is rare with our guidance (99%+ approval rate), but if it happens:

• We'll analyze the rejection reason

• Correct the issues in your documents/application

• Prepare the resubmission with fixes

• Guide you through resubmission at no extra cost

Our service includes unlimited resubmission support until approval.

Can I register as both Principal Entity and Telemarketer?

Yes, but it depends on your business model:

• Principal Entity - If sending SMS for your own business

• Telemarketer - If you're an agency sending SMS for multiple clients

We'll help you choose the right entity type during consultation and assist with the appropriate registration.

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Header/Sender ID Registration

How many headers can you help me register?

Our standard packages include assistance for 2-3 headers. If you need more, we can help with additional headers at nil charges. 

What if my desired sender ID is already taken?

This is common! We'll help you:

• Check availability of your preferred headers

• Suggest creative alternatives that comply with TRAI rules

• Register variations of your brand name

• Prioritize the best available options

We have extensive experience in finding the right sender IDs that work for your brand.

Do you help with trademark-related header registrations?

Yes! If your desired header requires trademark proof:

• We'll guide you on document requirements

• Help prepare authorization letters if you don't own the trademark

• Suggest non-trademarked alternatives if needed

• Review all trademark documents before submission

What's the difference between SE and SI headers? Which do I need?

Service Implicit

• Higher delivery priority

• For transactional messages only (OTPs, order confirmations, alerts)

• Cannot be used for promotional content

Service Explicit:

• For promotional messages (offers, marketing, campaigns)

• Must follow specific naming rules

• Can include promotional content

We'll analyze your messaging needs and help register the appropriate header types for your business.

Template Registration Support

How do you help with SMS template creation?

Our template assistance includes:

1. Requirement Analysis - Understanding your messaging needs

2. Template Drafting - Writing professional, compliant templates

3. Variable Placement - Correctly adding {#var#} for dynamic content

4. Category Selection - Choosing right category (promotional/transactional)

5. Submission - Guiding you to submit templates correctly

6. Approval Tracking - Following up until approval

We ensure your templates are approved in the first attempt.

How many templates are included in your service?

There is No Limitation In Template Creation

Can you create templates for my specific industry?

Absolutely! We have experience creating templates for:

• E-commerce (order updates, delivery notifications)

• Banking & Finance (OTPs, transaction alerts)

• Healthcare (appointment reminders, reports)

• Education (admission alerts, fee reminders)

• Real Estate (site visit bookings, offers)

• Travel & Hospitality (booking confirmations)

• And many more...

We'll customize templates to match your exact business needs.

What if my template gets rejected?

Template rejections are handled at no extra cost:

• We'll review the rejection reason

• Modify the template to meet DLT guidelines

• Guide you through resubmission

• Continue until approval is received

Our service includes unlimited template resubmissions.

Can you help modify templates later if my content changes?

Important note: Approved templates cannot be modified. If you need changes:

• You must register a NEW template

• We can assist with creating and registering modified versions

• We recommend creating flexible generic templates initially to minimize future changes

Do you provide template examples before registration?

Yes! During our consultation, we'll:

• Show you sample templates from your industry

• Create draft templates for your review

• Make revisions based on your feedback

• Finalize only when you're satisfied

You'll see exactly what's being registered before submission.

Consent Data Support

Do you help with consent data upload?

Yes, we provide complete consent data assistance:

1. Data Format Guidance - Showing you the correct CSV/Excel format

2. Data Validation - Checking if your consent data is complete and accurate

3. Upload Process - Step-by-step guidance to upload on DLT portal

4. Error Resolution - Fixing any upload errors or rejections

What if I don't have consent data?

For promotional SMS, consent is mandatory. We'll help you:

• Understand consent requirements for your message type

• Set up proper consent collection mechanisms

• Format existing customer data as valid consent

• Guide on consent collection best practices

Important: For purely transactional messages (OTPs, order status), explicit consent upload may not be required.

Can you collect consent data from my customers for me?

No, we cannot collect consent on your behalf. Consent must be collected directly by you from your customers through:

• Website opt-in forms

• App registration checkboxes

• Physical consent forms

• Call recordings

However, we'll guide you on HOW to collect consent properly and provide templates for consent forms.

Do you help format my existing customer database for DLT?

Yes! If you have an existing customer database:

• Send us a sample of your data

• We'll create the correct format template

• Guide you to reformat your complete database

• Validate a sample before bulk upload

This ensures your consent data is accepted by the DLT portal on first attempt.

SMS Panel Integration

What does "integrating DLT credentials into SMS panel" mean?

After your DLT registration is complete, you need to add your:

• PE ID

• Header/Sender ID

• Template IDs

...into your TechToNetworks SMS panel. This links your DLT registration with our SMS platform so your messages can be sent compliantly.

Do you help configure my SMS panel with DLT details?

Yes, this is a crucial part of our service! We will:

1. Collect all your approved DLT credentials (PE ID, headers, template IDs)

2. Log into your TechToNetworks SMS panel (with your permission)

3. Configure all DLT parameters correctly

4. Map templates to your SMS campaigns

5. Run test messages to ensure everything works

6. Train you on how to use the panel with DLT compliance

Panel integration is included in all our packages.

Can I use my DLT registration with other SMS providers?

Yes! Your DLT registration (PE ID, headers, templates) is universal and can be used with any SMS service provider in India. However, our assisted setup and integration support is specifically for the TechToNetworks SMS panel.

If you use multiple SMS providers, you'll need to configure DLT parameters with each one separately.

Will you train me on using the SMS panel after DLT setup?

Absolutely! Our service includes:

• Live Training Session - 30-45 minutes on Zoom/Phone

• User Manual - Step-by-step documentation with screenshots

• Video Tutorials - For common tasks

• 30 Days Free Support - Any questions after training

You'll be fully comfortable sending DLT-compliant SMS independently.

Pricing & Packages

What are your charges for DLT assistance service?

Our packages are:

Complete Registration Package - ₹999

• PE ID registration assistance

• Up to 3 headers

• Up to 20 templates

• Consent data support

• SMS panel integration

• 30 days support

Are DLT platform fees included in your charges?

No, our service fee is for assistance only. DLT platform charges are separate and paid directly by you to the platform:​

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Do you offer any discounts or free services?

Yes! We offer:

Free Services:

• Initial consultation (30 minutes)

• Document verification

• DLT platform recommendation

• Basic SMS marketing tips

Is there any refund if DLT registration fails?

Yes, we offer a satisfaction guarantee:

• If we cannot get your PE ID approved (extremely rare), full refund of our service fee

• Platform fees paid to DLT portal are non-refundable (set by TRAI)

• If you're not satisfied with our support quality, we'll refund 50% of service fee

In 5000+ registrations, we've had 99%+ success rate with refunds requested less than 1%.

Timeline & Process

How long does the complete DLT registration take with your help?

Standard Timeline: 7-10 business days

• Day 1-2: Document collection and preparation

• Day 3-5: PE ID registration and approval

• Day 6-8: Header and template registrations

• Day 9-10: SMS panel integration and testing

Express Timeline: 3-5 business days (with Express Package)

Timeline can vary based on DLT platform approval speed and document completeness.

What is the step-by-step process of working with TechToNetworks?

Step 1: Initial Contact

• Fill our form / call us / WhatsApp

• Free consultation call scheduled

Step 2: Consultation & Quote

• Discuss your requirements

• Platform recommendation

• Accurate cost estimate

• Package selection

Step 3: Documentation

• You provide required documents

• We verify and prepare for submission

Step 4: Registration Assistance

• Week 1: PE ID registration

• Week 2: Headers and templates

• Ongoing: We guide each step

Step 5: Integration

• DLT credentials added to SMS panel

• Testing and validation

• Training session

Step 6: Handover

• Complete documentation provided

• 30-day free support begins

• You start sending compliant SMS!

Do I need to be available throughout the registration process?

You'll need to be available:

• During document submission - 30-60 minutes (we'll schedule at your convenience)

• For approvals - OTP verifications on your mobile/email

• Training session - 45 minutes at the end

Rest of the time, we work in the background. We'll only contact you when we need your input or action.

Can you complete everything if I'm very busy?

We maximize what we can do on our end, but some steps require your personal involvement:

• Document submissions (needs your credentials)

• OTP verifications (sent to your registered mobile)

• Final approvals

However, we make each step take only 5-10 minutes of your time. We prepare everything in advance so you just need to click "submit" when we guide you.

Support & Assistance

What kind of support do you provide during registration?

Multi-Channel Support:

• 📞 Phone support (business hours)

• 💬 WhatsApp support (quick responses)

• 📧 Email support (detailed queries)

• 🖥️ Screen sharing sessions (when needed)

Support Availability:

• Monday - Saturday: 9 AM - 7 PM

• Response time: Within 2-4 hours

• Emergency support: Available for Express Package customers

What happens after registration is complete?

You get 30 days of free post-registration support including:

• Help with sending first SMS campaigns

• Troubleshooting any delivery issues

• Adding new templates if needed (first 5 free)

• SMS panel usage questions

• Compliance guidance

After 30 days, ongoing support is available at ₹2,999/month (optional).

Can you help with DLT registration renewal?

Yes! PE ID registration must be renewed annually. We offer:

Renewal Reminder Service: Free email reminders 30 days before expiry

Assisted Renewal: ₹2,999 (includes)

• Renewal application preparation

• Submission guidance

• Updated credentials in SMS panel

• Verification of renewal completion

Do you provide ongoing compliance management?

Yes, we offer Monthly Compliance Management at ₹2,999/Year:

• Annual PE renewal management

• New template registration (up to 10/month)

• Header additions if needed

• Delivery rate monitoring

• Compliance audit and updates

• Priority support

• Monthly compliance reports

This is optional and recommended for businesses sending high-volume SMS.

Technical Queries

What if I already have DLT registration but need help with SMS panel integration?

We offer DLT Integration Only Service at ₹999:

• Review your existing DLT credentials

• Configure them in TechToNetworks SMS panel

• Test message delivery

• Basic training on panel usage

• 15 days support

I registered DLT myself but made mistakes. Can you help fix it?

Yes! We offer DLT Audit & Correction Service at ₹4,999:

• Complete audit of your existing DLT setup

• Identify errors or missing configurations

• Guide you to correct mistakes

• Optimize your template library

• Improve delivery rates

This is common for businesses who tried self-registration and faced issues.

Can you help if I'm using TechToNetworks SMS panel but registered DLT with another vendor?

Yes, but with limitations:

• We can integrate any valid DLT credentials into our SMS panel

• We cannot troubleshoot or fix issues with your DLT registration itself

• We'll validate your DLT credentials and configure them correctly in our system

Integration service: ₹2,999

Do you provide API integration support for DLT?

Yes! For developers integrating TechToNetworks SMS API:

• We'll provide DLT-compliant API documentation

• Code samples with DLT parameters

• Testing credentials and sandbox

• Technical support for integration

• Validation of your API implementation

This is included in all packages for customers using our SMS API.

Compliance & Legal

Is your DLT assistance service TRAI compliant?

Yes, absolutely! We:

• Follow all TRAI DLT regulations strictly

• Stay updated with latest compliance changes

• Use only official DLT platforms

• Never compromise on regulatory requirements

• Maintain records as per TRAI guidelines

Our service makes YOU compliant with TRAI regulations.

Will I be legally compliant after using your service?

Yes, if you follow our guidance completely and:

• Provide accurate information and documents

• Send SMS only to consented customers (for promotional)

• Use registered templates correctly

• Renew PE ID annually

• Honor customer opt-out requests

We ensure your DLT registration is compliant; ongoing message compliance is your responsibility.

What if TRAI regulations change after my registration?

We provide:

• Email updates on major TRAI regulatory changes

• Guidance on what actions you need to take

• Assistance with compliance modifications if needed

For ongoing updates and compliance management, consider our Monthly Compliance Service (₹2,999/month).

Can you guarantee my SMS will never be blocked?

We guarantee that your DLT registration will be done correctly. However, SMS blocking can occur due to:

• Sending promotional SMS to DND numbers

• Template-message mismatch

• Expired PE ID

• Operator-level issues

Our service ensures DLT compliance; actual delivery depends on correct usage of the system. We provide training to avoid common blocking issues.

Special Scenarios

I'm a startup with no GST yet. Can you still help?

Yes! For startups without GST:

• We'll check if your Shop Act License or other registration can be used

• Guide on alternative documentation

• Some DLT platforms are more flexible for startups

• Worst case: We'll guide you to get minimal required registrations first

Contact us for a free consultation on your specific situation.

Can you help international companies sending SMS in India?

Yes! International companies need:

• Local registered entity in India (company/branch office)

• Indian business documents (GST, PAN, etc.)

• Indian bank account proof

If you have these, we can assist with DLT registration. If not, we'll guide you on options like:

• Partnering with Indian telemarketer

• Setting up Indian subsidiary

• Using reseller arrangements

I'm an SMS reseller. How can your service help me?

For SMS resellers and aggregators:

• We can assist with Telemarketer entity registration

• Help manage DLT for multiple clients

• Provide white-label documentation (your branding)

• Bulk registration discounts

• Training for your team to handle DLT

Contact us for a custom reseller package.

Getting Started

How do I start with TechToNetworks DLT assistance?

3 Simple Ways:

1. Fill Quick Form on our website

2. Call us: 1800-XXX-XXXX (Toll-free)

3. WhatsApp: +91-XXXXX-XXXXX

We'll schedule a free 30-minute consultation within 24 hours.

What information should I have ready for the consultation call?

For a productive consultation, have ready:

• Business name and type (company/proprietorship/LLP)

• Industry/business domain

• Types of SMS you'll send (promotional/transactional)

• Approximate monthly SMS volume

• Any existing DLT registration (if applicable)

Don't worry if you don't have everything - we'll guide you through it!

Is the initial consultation really free?

Yes, 100% free with no obligations! During the 30-minute call:

• We'll understand your requirements

• Explain the complete DLT process

• Recommend the best platform for you

• Provide accurate cost estimate

• Answer all your questions

No pressure to buy. Many businesses use our free consultation just to understand DLT better.

Can I see a demo of your SMS panel before deciding?

Absolutely! We offer:

• Live demo of TechToNetworks SMS panel

• Trial account with test credits

• Sample delivery reports and features walkthrough

• API documentation for developers

Request a demo during your consultation call.

What payment methods do you accept?

We accept:

• Bank transfer / NEFT / RTGS

• UPI payments

• Credit/Debit cards (online)

• Cheque (for corporate clients)

Payment Terms:

• 50% advance before starting

• 50% on completion of registration

• Full advance for Express Package

GST invoice provided for all payments.

Why Choose TechToNetworks?

Why should I choose TechToNetworks over other DLT service providers?

Our Unique Advantages:

1. SMS Provider + DLT Expert - We understand both sides

2. 99%+ First-Time Approval Rate - Extensive experience

3. Integrated Service - DLT registration + SMS panel in one place

4. Transparent Pricing - No hidden costs

5. Post-Registration Support - 30 days free support

6. 5000+ Happy Customers - Proven track record

Plus, when you register DLT with us, you're already integrated with a reliable SMS platform!

Do you only help TechToNetworks SMS customers?

No! We help anyone who needs DLT registration assistance:

• Existing TechToNetworks customers (get 10% discount)

• New customers

• Businesses using other SMS providers

• Companies setting up SMS for the first time

Our DLT service is independent, though we recommend using our SMS platform for best integration experience.

What makes your assistance better than doing it myself?

DIY Challenges:

• Complex documentation requirements

• Confusing DLT portal interfaces

• High rejection rates due to errors

• No guidance on platform selection

• Time-consuming back-and-forth

• Risk of missing compliance points

With Our Assistance:

• 99%+ approval rate

• 70% faster completion

• Zero technical knowledge needed

• Expert guidance at every step

• Correct configuration guaranteed

• Time saving = Money saving

Most customers save 15-20 hours of frustration by using our service!