Refund & Cancellation Policy
TechTo Networks Effective Date: January 1, 2024 Last Updated: August 10, 2026
At TechTo Networks, we are committed to delivering high-quality CPaaS and business messaging services, including Bulk SMS, WhatsApp Business API, RCS, and DLT registration support, and to being transparent about how billing, cancellations, and refunds work. Please read this policy carefully before making a purchase. By purchasing any service from TechTo Networks, you agree to the terms below.
1. General Policy
Most services offered by TechTo Networks involve upfront provisioning, third-party costs such as Meta/WhatsApp BSP onboarding, DLT/TRAI registration fees, and carrier-side setup, and consumption-based delivery of SMS and WhatsApp message credits. Because of this, fees paid for services already provisioned, activated, or consumed are non-refundable as a general rule, including in cases of change of mind or business circumstances after purchase, dissatisfaction with features that were clearly described prior to purchase, inactivity or low usage of an active service or credit balance, or failure to review the service description, pricing, or terms before purchase. We strongly encourage you to review service details, pricing, and applicable terms, or contact our support team with questions, before completing any transaction.
2. When a Refund May Apply
While most purchases are final, TechTo Networks will review the following situations on a case-by-case basis and may issue a full or partial refund, at our discretion and subject to verification. Refunds under this section are not automatic and require a request submitted per Section 5, along with supporting details.
Duplicate or Erroneous Payment. If you were charged twice for the same order, or charged an incorrect amount due to an error on our end, we will refund the duplicate or erroneous portion in full once verified.
Non-Delivery Due to Our Technical Fault. If a purchased service could not be delivered because of a confirmed technical or provisioning failure on our part, we will refund the undelivered portion, or issue a service credit of equivalent value, at your choice.
Unused Prepaid Credits. Where no onboarding, DLT registration, or BSP setup cost has been incurred against a prepaid SMS or WhatsApp credit balance, we will refund the unused portion of that balance, minus any non-recoverable third-party or gateway charges already deducted.
Failed DLT/TRAI Registration Due to Our Error. If a DLT or TRAI registration submission fails solely because of an error on TechTo Networks' part, and not because of incorrect or incomplete documentation you submitted, we will refund the registration fee for that specific submission.
Statutory or Regulatory Requirement. Where a refund is required under the Consumer Protection Act, 2019, RBI e-mandate rules, or any other applicable Indian law, we will issue the refund as legally required, regardless of the general policy above.
3. Non-Refundable Items
Regardless of the circumstances in Section 2, the following are not eligible for refund: third-party pass-through costs already incurred on your behalf, including Meta/WhatsApp BSP fees, DLT/TRAI operator and entity registration charges, template registration fees, and carrier charges; messages or credits already sent, delivered, or attempted, since delivery attempts are billed per carrier/aggregator rules regardless of final delivery status, in line with standard telecom industry practice; setup, onboarding, or professional services already performed, such as WhatsApp Business API setup, custom integration work, or consulting hours; charges arising from account termination due to violation of our Terms of Service or Acceptable Use Policy, as described in Section 6; and any amount beyond what is legally required, once a case-by-case exception under Section 2 has been resolved.
4. Subscription & Recurring Payments
If your service involves a recurring subscription or auto-pay mandate, such as UPI Autopay, a standing instruction, or card auto-debit, you may cancel future billing cycles at any time by contacting support at least 5 business days before the next billing date; cancellation stops future charges but does not refund the current billing cycle already paid for. In accordance with RBI's e-mandate framework, you retain the right to cancel a standing recurring payment instruction directly with your bank or payment provider at any time. No refund is issued for the current cycle once the corresponding service, including credits, API access, or support, has been activated for that period.
5. How to Request a Refund
To request consideration under Section 2, please contact us within 7 days of the transaction with your order or invoice number, the date and amount of the transaction, the reason for your refund request, and any supporting evidence such as screenshots, error logs, or correspondence.
We aim to acknowledge refund requests within 3–5 business days and resolve them within 15 business days, subject to verification. Approved refunds are processed to the original payment method within the timelines specified by the relevant payment gateway or bank, typically 7–14 business days.
6. Service Termination for Policy Violation
If your access to our services is terminated due to a violation of our Terms of Service or Acceptable Use Policy, you are not entitled to a refund for any unused portion of the service, and you remain liable for any outstanding payments due at the time of termination.
7. GST & Invoicing
Where applicable, TechTo Networks issues GST-compliant tax invoices for services rendered. In the rare event a refund or service credit is approved under this policy, a corresponding GST credit note will be issued in accordance with applicable GST rules, and the refunded amount will reflect any statutory adjustments required.
8. Governing Law
This policy is governed by the laws of India, and any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala. Nothing in this policy limits any right or remedy available to you under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law that cannot be excluded by agreement. Where any clause in this policy conflicts with a non-waivable statutory right, the statutory right prevails.
9. Changes to This Policy
TechTo Networks may update this Refund & Cancellation Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
For any questions about this policy or an existing purchase:
TechTo Networks Grievance Officer: Gopakumar Email: techtonetworks@gmail.com Phone: +91 97460 91023 Address: TechTo Networks, Green Park Villas, Peyad PO, Thiruvananthapuram, Kerala, India